Shipping policy

Last Updated: May 19, 2026

Thank you for shopping with  Branded by Turquoise.

Please review our shipping policy before placing your order.

Shipping Locations

Branded by Turquoise currently ships within Canada only.
At this time, we do not offer shipping to the United States or international destinations.

Processing Times

Orders are typically processed within 2–7 business days after payment is received.

Please note that processing times may be longer during launches, holidays, sales, pop-ups, or high-volume periods.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated automatically at checkout through Shopify’s carrier-calculated shipping rates using Canada Post.

Shipping costs are based on:

  • package size and weight
  • shipping destination
  • selected shipping service

Rates are determined directly by Canada Post and are not controlled by Branded by Turquoise.

Shipping Carrier

All orders are shipped through Canada Post.

Delivery Estimates

Estimated delivery times are provided by Canada Post at checkout and are not guaranteed.

Branded by Turquoise is not responsible for shipping delays caused by:

  • weather
  • carrier delays
  • holidays
  • incorrect shipping information
  • service disruptions
  • lost or delayed packages once accepted by Canada Post

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address and contact information are entered correctly at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

Once an order has been shipped and tracking information has been provided, responsibility transfers to the shipping carrier.

If your package is lost or arrives damaged, please contact Canada Post directly to file a claim. You may also contact us and we will do our best to assist where possible.

Contact

For shipping questions or order support, please contact:

brandedbyturquoise@gmail.com