Refund policy

We have a 14-day return policy for jewelry and non-vintage items, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at brandedbyturquoise@gmail.com Or @brandedbyturquoise on Instagram

If your return is accepted, we’ll send you instructions on how and where to send your package.

Customer pays return shipping.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at brandedbyturquoise@gmail.com.

For Vintage Pieces:

Most pieces are true vintage or one-of-a-kind. Due to the nature of these items, all vintage sales are final. We do not accept returns or exchanges unless an item arrives with undisclosed damage or distress or wear and tear. (Items damaged in transit do not apply)

If you believe there is an issue:

• You must contact us within 48 hours of delivery

• Provide clear photo proof of the concern

• Include your order number in your message

Each item is carefully inspected and accurately described before listing. All packages are photographed prior to shipment to document condition and ensure quality control.

If approved, return shipping costs are the responsibility of the buyer unless otherwise determined.

Please note that minor wear is part of the character and story of vintage garments. We encourage customers to review photos, measurements, and descriptions carefully before purchasing.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like vintage items, custom products (such as special orders or personalized items), and personal care goods (such as home products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. (Exceptions Apply) 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brandedbyturquoise@gmail.com.